Information technology (IT) has penetrated many industries, the healthcare industry being one of them, and has become an essential component of everyday functions. Healthcare organizations continue to integrate IT and medical devices into daily clinical treatment processes to manage information about healthcare for patients and patient groups. It is critical that IT teams ensure efficient service delivery, proper device and software accountability among employees, and adherence to international laws and regulations such as HIPAA to protect patient privacy and rights.

Following the pandemic, the IT service desk team grew more important than ever. New equipment and facilities were introduced like machines with enhanced AI and ML capabilities, IoT devices, additional servers, and more to speed up processes, and major system upgrades were carried out to ease the strain on servers resulting from the increase in patient information as COVID-19 cases increased exponentially. Virtual care, virtual hospitals, and remote work were also introduced and quickly implemented in several healthcare organizations. To ensure service continuity, healthcare organizations needed an effective IT and business service management platform that supports their mission-critical processes and helps deliver enterprise-grade services to their employees.

FCCC has strong experience in developing customized, robust, and secure technology and digital solutions for physicians, healthcare ISVs, hospitals, and provider networks. We offer IT technology solutions keeping in consideration accountability, affordability, regulatory reforms, and structural changes in the Health Industry. We focus on the technology trends reshaping the health care industries comprising of digitalization, mobility, big data, cloud computing, data security, and predictive analysis and reporting.

Being a long-time technology partner of the healthcare providers globally, we understand the specific challenges care providers face. Our software solutions enable implementation of insights-driven solutions for efficient and digitally-accessible healthcare that suit individual organizations to small or big multiservice organizations and franchises. We deploy solutions tailored to specific needs that help care providers improve efficiency, giving them the freedom to focus on delivering outstanding care. With our deep domain and digital expertise, we’re helping our healthcare and social customers streamline the delivery of integrated care for better clinical, financial and operational outcomes.